IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE SHOPPING WITH US. THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER (SECTION 17) THAT AFFECT YOUR LEGAL RIGHTS. BY BROWSING THIS STORE, CREATING AN ACCOUNT, JOINING A LIVE SHOW, PLACING A CLAIM OR BID, OR MAKING A PURCHASE, YOU AGREE TO THESE TERMS IN THEIR ENTIRETY.
These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you," or "your") and Big J's Stuff LLC ("Seller," "we," "us," or "our"), the independent business that owns and operates the online store at bigjstuff.com, including its live shows, auctions, product listings, customer accounts, checkout, and related features (collectively, the "Site").
By accessing or using the Site in any manner, including browsing, creating an account, watching a live show, placing a claim or bid, or completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. The Refund Policy, Shipping Policy, and any additional policies posted on this page are also part of these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE OR MAKE A PURCHASE.
All items are sold as is. We guarantee all products 5 days From the day of receiving purchase. If the product is damaged or defective, big j will give a full refund for the item. No buyers remorse returns.
This store is independently owned and operated by Big J's Stuff LLC. When you buy from this Site, your purchase contract is directly and solely between you and Big J's Stuff LLC. Except for Vendor Products (see Section 9), we are the merchant of record for every sale made through the Site.
The Site runs on storefront software licensed from a third-party technology provider. That provider is a software vendor only: it is not a party to any purchase you make, it does not hold or process your payments, and it has no responsibility for the products sold through the Site.
These Terms govern your use of the Site and every purchase you make through it, whether from a fixed-price listing, a live show claim, or an auction.
You must be at least eighteen (18) years of age to create an account, participate in live shows, place claims or bids, or make purchases on the Site.
Some features, such as claiming items during live shows or saving a payment method, require an account. You agree to:
You are responsible for activity that occurs under your account. Claims, bids, and purchases made through your logged-in account are treated as made by you.
When you place an order for a fixed-price item, you are making an offer to purchase that item at the listed price plus any applicable tax and shipping. Your order is accepted when we confirm it or charge your payment method. We may cancel an order before fulfillment due to pricing or listing errors, item unavailability, or suspected fraud; if we cancel, any amount you were charged for the canceled item will be refunded.
During live shows, you may claim an item by using the claim feature or by the claim method announced during the show. PLACING A CLAIM IS A BINDING COMMITMENT TO PURCHASE that item at the price announced or displayed, plus any applicable tax and shipping.
The Site may offer live countdown auctions and timed auctions. Each bid you place is a binding offer to purchase the item at that bid amount plus any applicable tax and shipping. Bids may not be retracted. If you are the highest eligible bidder when an auction closes, you win the item and are obligated to complete the purchase. We may void bids or cancel an auction in cases of listing error, technical malfunction, or suspected bid manipulation.
We may cancel a claim, winning bid, or order if the item is found to be unavailable, damaged, or materially misdescribed, if a pricing or technical error occurred, or if we suspect fraud or a violation of these Terms. If we cancel, our sole obligation is to refund any amount you were charged for the canceled item.
All prices are stated in U.S. dollars unless otherwise noted. Applicable sales tax is calculated and added at checkout or invoicing based on the shipping or pickup location, as required by law. Shipping charges, where applicable, are added per the Shipping Policy posted on this page.
Payments are processed by a third-party payment processor (currently Square). We do not see or store your full card number; your payment details are handled by the processor under its own terms and privacy policy. By submitting payment information, you represent that you are authorized to use the payment method provided.
If you save a payment method to your account, you authorize us to charge that payment method for items you claim during live shows, auctions you win, and related tax and shipping, in accordance with these Terms and the policies posted on this page. You may remove a saved payment method at any time; removal does not cancel obligations for claims or bids already placed.
If your payment method is declined, you remain responsible for completing payment for your claims, winning bids, and orders by another valid payment method within the payment window stated on your invoice or in our posted policies.
Items you claim or win may be collected onto an invoice, including a combined invoice issued during or after a live show. Payment is due by the deadline shown on your invoice or stated in our posted policies or during the show.
If an invoice is not paid on time, we may:
Shipping methods, costs, handling times, and any local pickup options are described in the Shipping Policy posted on this page and at checkout. Delivery dates are estimates, not guarantees; carrier delays are outside our control, though we will reasonably assist with carrier claims.
Risk of loss passes to you when the package is delivered to your shipping address or when you (or someone you authorize) pick up the item. If your order arrives damaged, or a delivered package is missing items, notify us within the timeframe stated in the Shipping or Refund Policy so we can address it and pursue any carrier claim.
Returns, exchanges, and refunds are governed by the Refund Policy posted on this page. Where a listing or a live show announcement states that an item is final sale, that designation applies to the extent permitted by law.
Approved refunds are issued to your original payment method or as store credit, as described in the Refund Policy. Nothing in these Terms limits any right you may have under applicable consumer protection laws that cannot be waived by agreement.
We describe items in good faith, and the live video presentation of an item during a show is part of its description. Please note:
Some items offered on the Site or during live shows are supplied by independent third-party vendors ("Vendors") who sell their products through this store. When you purchase a Vendor product:
In all other respects — claims, bids, payment, invoices, and conduct rules — these Terms apply to Vendor items the same as to any other item.
We want live shows to be fun and fair for everyone. When participating in live shows, chat, or any other interactive feature, you agree that you will NOT:
We may moderate chat, remove messages, mute or remove participants, cancel claims or bids, and suspend or ban accounts for conduct that violates this section, without notice or liability.
We send transactional communications, such as order confirmations, invoices, receipts, and shipping updates, as part of doing business with you. You agree to keep a valid email address on your account.
If you opt in to marketing or alert messages, such as "text me when we go live" SMS alerts or our email newsletter, the following applies:
Gift cards sold through the Site are redeemable only at this store, have no cash value, and may not be redeemed for cash except where required by law.
Store credit, loyalty rewards, VIP benefits, and referral credits are promotional in nature: they have no cash value, are non-transferable, may not be redeemed for cash, and may be modified, adjusted, or discontinued as described in the applicable program terms, to the extent permitted by law. Credits or rewards obtained through fraud or abuse may be revoked.
If you believe a charge is incorrect, please contact us first using the information in Section 22 — most billing issues can be resolved quickly. Filing a chargeback on a valid charge without first attempting to resolve the issue with us may result in suspension of your account. We reserve the right to contest chargebacks with our records, including claim and bid logs, invoices, communications, and delivery confirmation.
The Site's content — including live show video, product photos, descriptions, branding, and logos — belongs to us or our licensors and is protected by applicable intellectual property laws. We grant you a limited, personal, non-transferable license to access the Site to browse, participate in live shows, and shop. You may not scrape, copy, redistribute, or commercially exploit Site content without our prior written permission.
The Site relies on third-party services, including payment processing, streaming, and shipping carriers. Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for their acts, omissions, or outages, except as required by law.
THE SITE ITSELF (INCLUDING LIVE STREAMS, CHAT, AND CHECKOUT) IS PROVIDED "AS IS" AND "AS AVAILABLE." We do not guarantee that the Site will be uninterrupted or error-free, that live streams will be free of delays or disruptions, or that every claim or bid attempt will be received.
EXCEPT AS EXPRESSLY STATED IN AN ITEM'S DESCRIPTION OR IN THE REFUND POLICY POSTED ON THIS PAGE, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRODUCTS ARE SOLD WITHOUT IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Any manufacturer's warranty that accompanies a new product is between you and the manufacturer. Some states do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR ANY PURCHASE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID US FOR THE PURCHASE OR PURCHASES GIVING RISE TO THE CLAIM. TO THE SAME EXTENT, WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Site, or your violation of any law or third-party right in connection with your use of the Site.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Before starting any formal dispute, you agree to contact us using the information in Section 22 and give us thirty (30) days to work toward resolving the issue informally. Most concerns can be resolved this way.
If we cannot resolve a dispute informally, you and Big J's Stuff LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any purchase shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, before a single arbitrator. The arbitration hearing, if any, will be held in the county where you reside or conducted remotely by video, at your election. Either party may instead bring an individual claim in small claims court if it qualifies.
YOU AND BIG J'S STUFF LLC AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH WAIVE THE RIGHT TO A TRIAL BY JURY.
You may opt out of this arbitration provision by sending us written notice (including your name and the email address on your account) within thirty (30) days of first accepting these Terms, using the contact information in Section 22. Opting out of arbitration does not affect any other part of these Terms.
If the class action waiver in Section 17.3 is found unenforceable, then this entire arbitration provision shall be null and void, and the dispute shall proceed in court. If any other portion of this Section is found unenforceable, the remaining portions remain in effect.
This Section 18 applies only if you apply for and are approved to sell your products through this store as a Vendor. It is a business-to-business agreement between you ("Vendor") and Big J's Stuff LLC, in addition to the rest of these Terms, which also apply to you.
You are an independent business. Nothing in these Terms creates an employment, agency, partnership, joint venture, or franchise relationship between you and us. You have no authority to act for us or bind us, and you are solely responsible for your own income taxes, insurance, business licenses, and permits.
Although your products are presented and checked out through this store, YOU remain the seller of your products and are solely responsible for them, including:
Sales of your products are processed through our checkout. We deduct the commissions and fees agreed for your vendor account before payout. Refunds, chargebacks, and payment disputes involving your products may be deducted from or offset against your payouts, and we may withhold a reasonable amount pending resolution of open disputes.
Customers who buy through this store are OUR customers. In connection with your orders, you receive only the limited customer information needed to fulfill them — typically the customer's name, shipping address, and contact details. You agree that you will:
Misuse of customer information is grounds for immediate termination of your vendor account and any other remedies available to us.
We do not guarantee any sales volume, air time, listing placement, or promotion of your products. We may decline, remove, or stop presenting any of your products at any time at our discretion. The Site is provided to Vendors "as is," and Section 16 applies to your use of it.
You agree to indemnify, defend, and hold us harmless from any claims, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your products (including product liability, personal injury, property damage, and intellectual property claims), your violation of these Terms, or your violation of any law or third-party right.
Either you or we may end the vendor relationship AT ANY TIME, WITH OR WITHOUT CAUSE AND WITH OR WITHOUT NOTICE. Upon termination: your listings are removed; orders already paid for will be fulfilled or refunded; and your final payout is made after deducting commissions, fees, refunds, chargebacks, and any amounts reasonably withheld for open disputes. Sections 18.2, 18.4, and 18.6 survive termination.
Any dispute between a Vendor and us is subject to Section 17 (arbitration and class action waiver), except that the AAA's Commercial Arbitration Rules apply instead of its Consumer Arbitration Rules.
You may close your account at any time by contacting us. We may suspend or terminate your account for violation of these Terms, fraud or suspected fraud, abuse of the Site or its participants, repeated non-payment, or chargeback abuse.
Termination does not affect obligations that arose before termination: you remain responsible for unpaid invoices, and we remain responsible for delivering or refunding items you have already paid for.
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date, and we will make reasonable efforts to notify account holders of material changes. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. The version of these Terms in effect at the time of a purchase governs that purchase.
These Terms are governed by the laws of the state in which Big J's Stuff LLC is organized and maintains its principal place of business, without regard to conflict of law principles, except that the Federal Arbitration Act governs Section 17.
These Terms, together with the Privacy Policy, Cookie Policy, and the Refund, Shipping, and additional policies posted on this page, are the entire agreement between you and us regarding the Site and your purchases.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of it.
You may not assign these Terms. We may assign these Terms in connection with a sale or transfer of our business; your rights under these Terms are not diminished by any such assignment.
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, carrier disruptions, utility or internet outages, government actions, or other force majeure events. If such an event prevents us from fulfilling a paid order, we will refund it.
If you have any questions about these Terms, an order, or an invoice, please contact us at:
Company: Big J's Stuff LLC
Website: bigjstuff.com
Email: support@bigjstuff.com
Phone: 3159448709
Mailing Address: 8370 Theodolite Dr Apt 134, Baldwinsville, NY, 13027
Last Updated: July 7, 2026