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BIG J'S STUFF LLC

PRIVACY POLICY

Operated by Big J's Stuff LLC
Effective Date: July 7, 2026

This Privacy Policy ("Policy") describes how Big J's Stuff LLC ("Seller," "we," "us," or "our"), the independent business that owns and operates the online store at bigjstuff.com (the "Site"), collects, uses, shares, and protects information about you ("Customer," "you," or "your") when you visit the Site, create an account, watch or participate in live shows, place claims or bids, make a purchase, or communicate with us.

By using the Site, you acknowledge that you have read and understood this Policy. This Policy is part of our Terms of Service. For information about cookies, see our Cookie Policy.

1. OUR COMMITMENT TO YOUR PRIVACY

WE DO NOT SELL YOUR PERSONAL INFORMATION.

We collect only the information we need to run this store: to show you live sales, take your orders, get paid, ship your items, and support you afterward. Specifically:

  • We do NOT sell or rent your personal information to anyone;
  • We do NOT share your information with data brokers or advertising networks;
  • We do NOT send you marketing texts or emails unless you opt in, and you can opt out at any time;
  • We do NOT receive or store your full payment card number — payments are handled by our third-party payment processor (currently Square).

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

  • Account information: your name or display name, email address, password (stored in encrypted form), and phone number if you provide one;
  • Order and shipping information: your shipping address, the items you claim, bid on, or purchase, your invoices and receipts, and any local pickup details;
  • Live show activity: the claims and bids you place and the messages you post in live show chat;
  • Communications: messages you send us, including customer service inquiries and responses to our messages;
  • Marketing opt-ins: your email address or phone number if you sign up for our newsletter or "text me when we go live" alerts.

2.2 Payment Information

Payments are processed by a third-party payment processor (currently Square). When you enter your card details or save a payment method to your account, that information goes directly to the processor. We do not receive or store your full card number; we see only limited information such as the card brand, the last four digits, and whether a charge succeeded. Saved cards on file are stored by the processor, not by us, and the processor handles your payment information under its own terms and privacy policy.

2.3 Information Collected Automatically

When you use the Site, we collect limited technical data needed to keep it working and secure:

  • Login timestamps and session data (to keep you signed in);
  • IP address (for security and fraud prevention);
  • Browser type and basic device information (for compatibility and debugging).

As of the effective date of this Policy, the Site does not use third-party advertising trackers, tracking pixels, or marketing cookies. See our Cookie Policy for details.

3. HOW WE USE YOUR INFORMATION

We use the information described above to:

  • Operate the Site and run live shows, including recording and awarding claims and bids;
  • Process your orders and payments, issue invoices and receipts, and collect amounts you have authorized us to charge;
  • Ship your items or arrange local pickup, including sharing your name and address with shipping carriers;
  • Send transactional messages such as order confirmations, invoices, receipts, and shipping updates;
  • Send marketing messages such as live show alerts or newsletters, ONLY if you have opted in (see Section 7);
  • Respond to your questions and provide customer service;
  • Prevent fraud, enforce our Terms of Service, and keep the Site and its participants safe;
  • Comply with legal obligations, including tax and accounting requirements.

We do not use your information to build advertising profiles, and we do not use it for any purpose unrelated to running this store.

4. HOW WE SHARE INFORMATION

WE DO NOT SELL YOUR PERSONAL INFORMATION, AND WE DO NOT SHARE IT WITH THIRD PARTIES FOR THEIR OWN MARKETING PURPOSES.

We share information only in these limited circumstances:

4.1 Service Providers

We use a small number of third-party providers to run the store, and we share with each only what it needs to do its job:

  • Our payment processor (currently Square), to process charges, saved payment methods, and refunds;
  • The software platform that hosts this store (see Section 5);
  • Shipping carriers and label services, which receive your name and shipping address to deliver your orders;
  • Vendors whose products you purchase through this store, which receive only what is needed to fulfill your order — typically your name, shipping address, and contact details — and may not use it for marketing or any other purpose (see the Vendor terms in our Terms of Service);
  • Email and text message delivery providers, which transmit the messages described in this Policy.

4.2 Legal Requirements

We may disclose information if required by law, regulation, or legal process, such as in response to a valid subpoena or court order, or to protect the rights, property, or safety of our business, our customers, or the public.

4.3 Business Transfers

If our business is sold, merged, or transferred, customer information may be transferred as part of that transaction. We will post notice on the Site before your information becomes subject to a materially different privacy policy.

4.4 With Your Consent

We may share information with your consent or at your direction.

5. THE STORE SOFTWARE PLATFORM

This store is independently owned and operated by Big J's Stuff LLC, and Big J's Stuff LLC is responsible for the customer information collected through it. The Site runs on storefront software licensed from a third-party technology provider, which hosts the Site and stores account, order, and live show data on our behalf.

The software provider acts as our service provider: it processes your information only to operate and maintain the Site for us, it is not permitted to sell your information or use it for its own advertising, and it is not a party to your purchases.

6. LIVE SHOWS AND CHAT ARE VISIBLE TO OTHERS

Live shows are interactive. When you participate, keep in mind:

  • Messages you post in live show chat are visible to the host and to other viewers;
  • Your display name may be shown to others when you chat, claim an item, or win an auction;
  • Live shows may be recorded or replayed as described in our Terms of Service.

Please do not post personal information such as your address, phone number, or payment details in chat.

7. TEXT MESSAGES AND EMAIL

We send transactional emails (such as order confirmations, invoices, and shipping updates) as part of doing business with you. Marketing messages are opt-in only:

  • Consent to marketing texts or emails is never a condition of making a purchase;
  • Message frequency varies, and message and data rates may apply;
  • Reply STOP to any text message to unsubscribe, or HELP for help;
  • Use the unsubscribe link in any marketing email to stop receiving them.

8. DATA SECURITY

We use commercially reasonable safeguards to protect your information, including encryption of data in transit (SSL/TLS), encrypted password storage, and access controls on the systems that run the Site. No method of storage or transmission is 100% secure, so we cannot guarantee absolute security, but we work to protect your information and to address issues promptly if they arise.

9. DATA RETENTION

We keep your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal information within a reasonable period, except that we retain records of completed transactions (such as invoices and receipts) for as long as required for tax, accounting, and other legal purposes, and limited data may persist in encrypted backups for a limited time.

10. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have rights regarding your personal information, which may include the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information (you can update most account information directly in your account);
  • Request deletion of your information, subject to the retention described in Section 9;
  • Opt out of marketing messages at any time (see Section 7);
  • Receive a copy of your information in a portable format.

To exercise any of these rights, contact us using the information in Section 14. We will not discriminate against you for exercising your privacy rights.

11. CHILDREN'S PRIVACY

The Site is intended for adults. It is not directed to individuals under eighteen (18) years of age, and we do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will promptly delete it.

12. THIRD-PARTY LINKS AND SERVICES

The Site may link to or integrate with third-party websites and services, including our payment processor's checkout and shipping carriers' tracking pages. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Policy from time to time. Changes will be posted on this page with an updated effective date, and we will make reasonable efforts to notify account holders of material changes. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

14. CONTACT INFORMATION

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Company: Big J's Stuff LLC

Website: bigjstuff.com

Email: support@bigjstuff.com

Phone: 3159448709

Mailing Address: 8370 Theodolite Dr Apt 134, Baldwinsville, NY, 13027

END OF PRIVACY POLICY

Last Updated: July 7, 2026

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